Returns & Refunds Policy

Effective Date: 1st January 2026

Thank you so much for supporting independent, handmade art. Every piece is created with care, time and attention, and I truly want you to love your artwork.

Because my work falls into two different categories — commissioned pieces and standard artwork — the returns policy differs slightly for each.

Commissioned & Personalised Artwork

Artwork that is commissioned, customised, or made specifically to your requirements is non-returnable and non-refundable.

Under the Consumer Contracts Regulations 2013, the 14-day cooling-off period does not apply to goods that are made to a customer’s specification or clearly personalised.

Once I have begun work on a commissioned piece, the order cannot be cancelled. If you have any questions before ordering, I’m always very happy to discuss your ideas in advance to ensure we create something you’ll treasure.

Standard (Non-Personalised) Artwork

For standard, non-personalised pieces purchased through the website, you have the right to cancel your order within 14 days of receiving your artwork.

To exercise this right, please email ehcbarton@gmail.com within 14 days of delivery.

You then have a further 14 days to return the artwork in its original condition and packaging.

• Customers are responsible for return postage costs unless the item is faulty.

• Refunds will be processed within 14 days of the artwork being returned and inspected.

I kindly ask that all returned pieces are packaged carefully to ensure they arrive safely.

Damaged or Faulty Items

In the unlikely event that your artwork arrives damaged or faulty, please contact me within 48 hours of delivery at [your email address], including:

• Your order number

• Clear photographs of the damage

• Photographs of the packaging

I will always work with you to resolve the issue as quickly as possible, whether that means a replacement or a refund. Thank you so much for reading this.